Frequently Asked Questions
Last updated: March 20, 2025
Membership Information
Who do I contact if I have questions about my membership?
Call our customer care team at 1-800-621-5287 in the U.S. or 866-522-6232 in Canada. Our hours are Monday-Friday 8am-8pm EST. A team member will be happy to assist you.
Where do I find my member ID number?
Your member number is included with your welcome email. When you’re logged into your account, it will always be in the upper right corner – next to your username.
How can I add family members to my membership?
You can add family members through the My Profile section.
Benefit Information
When can I use my benefits?
Your benefits are effective as soon as you purchase the plan, unless otherwise stated in your membership materials.
Claim Information
How do I check the status of an existing claim?
Visit the Claims Dashboard by selecting the Claims tab from the left navigation. On the Claims Dashboard, select the More Details link next to your claim to view the current status.
Is there a time limit on claim filing?
Notice of claim must be mailed within 45 days of loss. All claims for applicable reimbursement must be supported by appropriate documentation and/or valid receipts for payment of services rendered. Claims forms along with supporting items must be post marked within 90 days of loss.